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Terms and Conditions

For the purposes of these terms and conditions U.K law is applicable.

1. you/your customer means anybody viewing the greenandcleanuk.com website or paying for the service/s that we offer.

2. We/our/us means Green and Clean the company.

3. By using and paying for a service you are entering a legally binding contract.

4. The prices quoted all include VAT.

5. If we fail to deliver the service on the specified day we will visit your property at our earliest convenience to provide the service requested, this will normally be done within 2 weeks but may may be as long as 5 weeks if the service contract covers a company holiday.

Holidays

If you expect to be away during your booked cleaning period we require 2 weeks notice to cancel a bin clean.

Your Rights

After you have paid for a service you will receive a paper receipt via post.

Your right to cancel, or the 'cooling off' period

Under the Distance Selling Regulations you have the right to change your mind and cancel an order within seven working days. If you do decide to cancel, you should put this in writing, either by letter (a proof of postage certificate or even recorded delivery would be wise), or you can fax or email. A telephone call is not sufficient, unless both you and the trader agree otherwise. The time limits are as follows:

Goods: Seven working days after the day on which the goods are received;

Services: Seven working days after the day on which you agree to go ahead with the agreement. (You may cancel any future bin cleans, you will however be charged £3.50 per clean for any visits you have already had).

If the trader has not provided you with the required information about your right to cancel and return the goods, but does so within three months, the cooling off period may be extended for seven working days after the information is received. You should take advice on this.

If the trader has not provided you with the required information about your right to cancel a service, but does so within three months, the cooling off period may be extended for seven working days after the information is received. If you agree that the service contract can start before the expiry of seven working days, the trader must give you the required information before the service is performed. If the service has already commenced, the cancellation period ends seven working days from the day after the day you receive the information. If the service has already been performed, the cancellation period ends on the day of performance.

GO TO http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0051-1111.txt

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Our Privacy Policy

Your privacy is important any correspondence which has any of your personal details will not be passed onto any 3rd party without your express permission.

Temporary Cookies

On this site Cookies are used to track user "sessions" ... which are used solely to retain the information you have accrued by viewing pages. These cookies identifies your browser to our site for the duration of your browsing session. Once you have left, the session is no longer used, and the cookie is cleaned out. No personal information is stored in the cookie.

Other Information We Collect

To aid in serving you quickly and efficiently we collect and keep your name, address, email address and telephone number. We also keep a record of your purchasing choices, this if for marketing purposes and to analyse buying trends. This information is kept in digital and paper format.

Under the data protection act you are entitled to request what information we hold about you . If you wish to do so then please send your request in writing to us enclosing 60p administration fee and we will forward a copy of the information we hold about you.

 

 
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