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For the purposes
of these terms and conditions U.K law is
applicable.
1.
you/your customer means anybody viewing the
greenandcleanuk.com website or paying for
the service/s that we offer.
2.
We/our/us means Green and Clean the company.
3. By
using and paying for a service you are
entering a legally binding contract.
4. The prices quoted all include VAT.
5. If we
fail to deliver the service on the specified
day we will visit your property at our
earliest convenience to provide the service
requested, this will normally be done within
2 weeks but may may be as long as 5 weeks if
the service contract covers a company
holiday.
6. Free
cleaning is subject to once per household.
If your bin has been cleaned by us without
you requesting it this is counted and you
will not be able to request a free clean via
this site.
Holidays
If you
expect to be away during your booked
cleaning period we require 2 weeks notice to
cancel a bin clean.
Your Rights
After you have paid for a service you will
receive a paper receipt via post.
Your right to cancel, or the
'cooling off' period
Under the Distance Selling Regulations
you have the right to change your mind and cancel an
order within seven working days. If you do
decide to cancel, you should put this in
writing, either by letter (a proof of
postage certificate or even recorded
delivery would be wise), or you can fax or
email. A telephone call is not sufficient,
unless both you and the trader agree
otherwise. The time limits are as follows:
Goods: Seven working
days after the day on which the goods are
received;
Services: Seven working
days after the day on which you agree to go
ahead with the agreement. (You may
cancel any future bin cleans, you will
however be charged £3.50 per clean for any
visits you have already had).
If the trader has not provided you with
the required information about your right to
cancel and return the goods, but does so
within three months, the cooling off period
may be extended for seven working days after
the information is received. You should take
advice on this. |
